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Update on Re-opening of the Destination


The temporary suspension of theme park operations implemented in March 2020, will be extended for the summer period with the destination re-opening on Wednesday, 23 September 2020.

A combination of record-breaking thrill rides and family friendly rides are being added to Dubai Parks and Resorts through the summer months, as part of the previously announced enhancement programme.

We look forward to welcoming you again in due course and in the meantime, please continue to visit our website for further updates.

Below, you’ll find information on the frequently asked questions. Please continue to check this page for additional updates.


I am an Annual Pass Holder, do I get a refund for the time that the parks have been closed?

You are among our most important guests and it is our intention to ensure that you receive the full value from your Annual Pass.

Annual pass holders will receive an automatic extension in the membership period equivalent to the period of current closure. We are excited for the new season and look forward to welcoming our guests in due course.

For your enquiries, please contact us at or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am - 6:00pm (GST)


May I get a refund on my ticket?

Guests who have purchased dated tickets are eligible for a complimentary date change or full refund. Guests who have purchased undated tickets are eligible for a validity extension until 31 December 2020 or full refund.

How to process a date change or refund?

If you purchased your tickets from Dubai Parks and Resorts or our theme parks directly, please contact us at or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am - 6:00pm (GST).

Our Call Centre anticipates a heavy call volume in the next few days, therefore we appreciate your patience with us as we work hard to respond to all enquiries as quickly as we can.

If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy. Please note that we are not responsible for additional expenses, such as travel expenses.


I have a group event planned at the park during the closure. What should I do?

Contact your Event Organiser for details. Event Organiser should contact their park sales representatives directly.