FAQs

Frequently Asked Questions

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General

Tickets & Discounts

Occasionally your email client may forward certain types of emails to a ‘junk’ or ‘spam’ folder within your email browser. If this isn’t the case, please contact our call center:

Or email us at AmazingService@DubaiParksandResorts.com

Please check your email for a confirmation of your order and E-Ticket(s). If you do not receive these within 24 hours, please contact our call center:

Or email us at AmazingService@DubaiParksandResorts.com

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000.

If your mobile device can display the barcode clearly and we can scan this at the main gate, you can go straight to the turnstiles for admission.

If you can open your e-ticket(s) on your mobile or tablet device, we can scan these directly at the main gate. Alternatively, please visit our Guest Services window where our team will be happy to assist you.

General Park Info

QFAST is an optional add-on to allow you to skip the regular wait for selected attractions.

If you have purchased the VIP Annual Pass, then QFAST is one of the many benefits included at no additional charge. 

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000.

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Annual Pass

Tickets & Discounts

Your Annual Pass E-Ticket(s) and Order Confirmation will be emailed to the email address of the person who made the online purchase. To obtain your Annual Pass, please visit any of the guest services located at MOTIONGATE™ Dubai, Bollywood Parks™ Dubai or LEGOLAND® Dubai.

Yes, although each Annual Pass is assigned to an individual user and only that user can enjoy the admission and discount privileges associated with their Annual Pass.

Yes, there will be regular and seasonal discounts available to the Annual Pass holder. Please contact our call center:

Or email us at AmazingService@DubaiParksandResorts.com

Annual Passes can only be used by the registered Pass holder. Pass sharing is not permitted and any attempt to share Passes may result in the Annual Pass being suspended or terminated. If arriving with friends and family, all members of your group that wish to enter the theme park(s) must have a valid Annual Pass or park entry ticket, both of which can be purchased online or at the main gate.

No, photographs are used to personalize Annual Passes and offer our team a visual reference of the Annual Pass holder. We use biometric technology to ensure only the designated Pass holder can enjoy his/her admission and Annual Pass benefits, so photographic identification isn’t an essential requirement of being an Annual Pass holder and guests can opt out if they require.

All tickets and Annual Passes are not transferable, non- refundable or exchangeable. 

Or email us at AmazingService@DubaiParksandResorts.com

General Park Info

Annual Passes will expire 365 days AFTER the date of purchase. For example, you purchased your Annual Pass on 1st January 2016. Your pass will expire on the evening of the 31st December 2016, 365 consecutive days after from the date of purchase. During the validity period, you can visit the park(s) as often as you like, subject to normal opening times.

We use a biometric scan of your finger/thumb to associate you with your Annual Pass. This information is a unique numerical code (NOT a copy of your finger print detail) and is collected on first use. Subsequently, each time you visit the theme park(s) your Annual Pass is validated by scanning the same finger/thumb used to register your Annual Pass. Our team will take you through this process when you register your Annual Pass and each time you enter the park(s).

General parking is free for all Annual Pass holders.

VIP Annual Pass holders enjoy FREE valet parking, subject to availability, each time they visit the Resort – all the more reason to go VIP! 

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (MOTIONGATE™ Dubai, Bollywood Parks™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park) then consider purchasing or upgrading to the Dubai Parks and Resorts VIP Annual Pass.

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Motiongate Dubai

General Park Info

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (motiongate park, Bollywood Park, LEGOLAND Dubai and LEGOLAND Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts VIP Annual Pass. You’ll get the same great benefits as the park passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!

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Legoland Dubai

General Park Info

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (Motiongate Park, Bollywood Park, LEGOLAND Dubai and LEGOLAND Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts VIP Annual Pass. You’ll get the same great benefits as the park passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!

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Legoland Water Park

General Park Info

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (Motiongate Park, Bollywood Park, LEGOLAND Dubai and LEGOLAND Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts VIP Annual Pass. You’ll get the same great benefits as the park passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!

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Bollywood Parks Dubai

General Park Info

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (Motiongate Park, Bollywood Park, LEGOLAND Dubai and LEGOLAND Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts VIP Annual Pass. You’ll get the same great benefits as the park passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!

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